What are the Box Office hours?
The box office is open Monday through Friday, 9am to 4pm, and two hours before each show in the Signature Series.
The phone number for the lobby box office is 803.407.5011.
What's the difference between a package and a pass?
When you purchase a package, you purchase the same exact seat for every show in the package. If you want more than one seat at those shows, you buy a second package -- which is again the same seat at every show. When you buy a Flex Pass, you can choose a different number of seats for each show you include, and those seats can be located in different sections of the theatre at each performance. Packages may be purchased online or through the box office; Flex Passes may only be purchased by dropping by the box office or calling 803.407.5011.
Who needs a ticket?
Anyone 24 months of age or older. Most of our shows are appropriate for people in their pre-teens and older, but we have a couple in the lineup that are certainly appropriate for younger people.
What do I do if a show is sold out?
There’s (a little bit of) hope! We won’t know until the night of the show if any tickets have been returned, but you can show up two hours before show time to put your name on a list, just in case.
What is the policy on refunds?
All ticket sales are final, with one caveat. If a show sells out and we have a waiting list the night of a show, then we may be able to refund your unused tickets for resale. If you’ve ended up with more tickets that you need, your best bet is to make some calls and bring a lucky friend!